At Vintagefitz, powered by Ressium Technologies Private Limited, we’re all about making your shopping experience smooth and stress-free—from browsing to delivery. But we also know that sometimes plans change, and you may need to cancel an order. This policy is here to walk you through when and how you can cancel, and what to expect when you do.

Who This Policy Is For

When we say “we,” “us,” or “our,” we’re referring to Ressium Technologies Private Limited. When we say “you,” we mean you—our valued customer. By placing an order with us through Vintagefitz, you’re agreeing to the terms outlined here, so we recommend giving it a quick read before finalizing your order or requesting a cancellation.

Can You Cancel Your Order?

You can cancel your order only if it hasn’t been processed or shipped yet. If it's still early in the system, you’re good to go.
 

A few things to keep in mind:
 

Customized or personalized items can’t be canceled once production begins.
 

Not sure of your order status? Log in to your account or reach out to our support team—we’re happy to check for you.
 

If your order has already been packed or handed over to the delivery team, cancellation won’t be possible. But don’t worry—we’ll still explore other solutions if we can.

When to Request a Cancellation

To cancel successfully:
 

Make sure to send your request before we start packing or shipping your order.

Once shipping starts, we can’t stop the process.

During busy times (like festive sales or holiday seasons), the cancellation window might be shorter. Any changes to this will be mentioned at checkout.

How to Cancel an Order

We’ve made the cancellation process super easy:
 

• Log in to your Vintagefitz account
• Go to the ‘Orders’ section
• Select the order you want to cancel
• Click on ‘Cancel’ and follow the instructions on the screen
• Having trouble? Don’t hesitate to reach out to our support team—we’re here to help!

What Happens After Cancellation?

Once your cancellation request is approved:
 

• Your refund will be processed back to your original payment method
• It usually takes 5–7 business days for the amount to reflect, depending on your bank or provider
• You’ll also receive an email from us confirming that your refund has been initiated
• If it takes longer than expected, just drop us a message—we’ll follow up for you.

When Cancellation Isn’t Possible

We’re unable to cancel orders in the following situations:
 

• If your order is already packed or dispatched
• If the product is marked final sale or non-cancellable during checkout

Policy Changes

We may update this policy from time to time, especially to stay compliant or improve your experience. Ressium Technologies Private Limited also reserves the right to cancel any order that appears suspicious or goes against our terms of service.
 

The version of this policy posted on our website at the time of your order will always be the one that applies.

Need Help?

Still have questions or need assistance with canceling an order? No problem—just reach out to us at ressiumtechnologiespvtltd@gmail.com. We’re here to support you and ensure your shopping journey remains simple, fair, and clear.